Solutions · Home services
The job is won when the phone is answered.
A homeowner with a burst pipe calls the first company that picks up. If that's not you, the ad money that made the phone ring just worked for someone else. Home services is a speed-to-answer business run on marketing spend — which makes it a call business.
The friction → the response
Three ways the phone leaks money in home services, and what stops each leak.
01
Missed calls are paid-for losses.
After hours, weekends, busy mornings — the calls still come. Moja's voice agents are live, in production: they answer immediately, qualify the caller, and hand a warm transfer with the collected details attached, or record the disposition for the morning. The agent is a destination in your call flow, not a second vendor bolted on.
AI Agents →02
You know your cost per call, not your cost per job.
Every call is attributed to the ad, session, and campaign that produced it, with a confidence score attached — and conversions with revenue values post back to Google and Meta, so bidding moves toward the campaigns that ring with work instead of the ones that ring with price-shoppers.
Call Tracking →03
Every call is a blind spot until someone listens to it.
QAI transcribes and scores every call and answers the questions you define — was an appointment discussed, was the service area confirmed, how did the call end — then rolls the answers up by campaign and location. You hear about a bad call from the data, not from the review that shows up online.
Pulse QAI →
The workflow to evaluate
The 9 p.m. call, answered.
Watch the call your office would have missed: the flow routes it to an agent, the agent answers and qualifies the caller, the details land in your system, and the whole conversation shows up in the same reports as the rest of the day — attributed to the ad that made it ring.
A workflow overview—not a customer result. Walk through the applicable configuration with the team.
The capabilities behind it
What a home-services operation runs on Moja — each capability links to its full mechanics.
Accountability
Recorded, retained, reviewable.
If you record calls for training and quality, everything about a conversation lives on one record: the recording, the labeled transcript, the answers to your questions, and the outcome. A dispute about what was promised on a call is settled by the transcript, not by recollection.
Review trust & handling →