01
Investigate
Ask what is driving a result. Nell works from the performance Pulse visualizes and the governed customer context in the Primer.
Nell · Your personal assistant inside Moja
From what’s happening to what gets done next.
Pulse makes your performance visible. Work with Nell to investigate what’s driving it, decide what comes next, and carry that decision into the relevant product workflow—without leaving Moja.
An assistant, not another dashboard
Keep understanding and action connected.
Nell stays with the work from the first question through the next product step. Distinct voice agents still execute conversational call jobs; Nell is the assistant operators work with inside Moja.
02
Recommend
Turn the finding into a prioritized next step with its evidence attached, rather than leaving you to interpret another dashboard.
03
Act
Move into the relevant Moja workflow—for example, reviewing a route change in the visual call-flow builder—without losing the question that started the work.
04
Follow through
Keep the finding, decision, and resulting work connected. The applicable permissions, approvals, and execution controls depend on the enabled workflow.
The Primer · Governed customer context
A record to reason from.
The customer Primer holds the context around the work: what happened, how the operation is configured, what rules were set, and which evidence supports a decision.
Make the distinctions visible.
- Observed
- What the source evidence shows, with its time and scope.
- Confirmed
- A business rule or decision established by an authorized person.
- Inferred
- An interpretation to evaluate—not silently treat as a rule.
- Recommended
- A proposed next step to consider against evidence and controls.
This is the governance model to evaluate, not a claim that every control is enabled in every account.
Direction · Proactive vision
Bring the change to you.
Moja is working toward a Nell that notices meaningful changes and brings you an evidence-backed recommendation before you have to ask.
From signal to verified recovery.
The target loop is notice, investigate, recommend, take an approved action, and verify recovery—with correlation kept distinct from cause and intentional pauses treated as intent to confirm, not errors to undo.
This is product direction, not a claim that proactive detection or autonomous remediation is available today.
Confirm the enabled workflows.
Ask for a walkthrough of the actual configuration, permission, approval, execution, and history path relevant to your job. Review correction, export, retention, and deletion paths explicitly.
Keep the neighboring roles clear.
Pulse visualizes performance. Nell helps you investigate and act. Voice agents execute conversational jobs. Company Primer is Moja’s internal deployment, separate from the customer Primer.
Review the trust boundary →
Why Nell?
Nell’s name is a nod to Neal Stephenson’s The Diamond Age, a literary inspiration behind our thinking about people and intelligent technology. Nell and Primer are independently developed Moja products, with their own purpose and identity.
Moja is not affiliated with or endorsed by Neal Stephenson or the book’s publisher.