Solutions · Brands with call centers
Every call heard. Every call answered.
Your team takes hundreds of calls a day. QA hears a sample of them; after-hours callers hear voicemail; marketing reads a report that stops at the click. The gap between what your call center does and what you can see about it is where this platform lives.
The friction → the response
Three blind spots every in-house call operation carries, and what closes each one.
01
QA covers a few percent of calls and extrapolates the rest.
QAI transcribes every call with the speakers labeled, scores sentiment per utterance, and answers your QA questions — was the greeting used, was the offer made, did the caller qualify — from each conversation automatically. Coverage replaces sampling; your reviewers work the exceptions.
Pulse QAI →02
After-hours and overflow calls ring out.
Moja's voice agents are live, in production, taking calls end to end: they answer immediately, qualify the caller, and hand a warm transfer with the collected context attached — or record the disposition. Because the agent runs on the same wire, it's a routing destination you turn on, not an integration project.
AI Agents →03
Marketing spend and call outcomes live in different tools.
Every call is attributed to its source with a confidence score, and call conversions post back to Google and Meta automatically. The campaign and the conversation finally share a report — and the ad platforms finally learn from the phone.
Call Tracking →
The workflow to evaluate
One call, fully accounted for.
Follow a single inbound call through the operation: the flow routing it, the conversation landing as a labeled transcript, sentiment scored per utterance, and your QA questions answered from what was actually said — the same record your team and your reports read.
A workflow overview—not a customer result. Walk through the applicable configuration with the team.
The capabilities behind it
The capabilities an in-house operation runs — each links to its full mechanics.
Accountability
Scripts, disclosures, and the record.
If your scripts carry required disclosures, define the check once and QAI answers it on every call — with the transcript attached. Recording, transcript, QA answers, and outcome live on the same call record, so a question about any conversation is a lookup, not an investigation.
Review trust & handling →