Moja AI, Inc. - Privacy Policy

Effective Date: January 1, 2025 (Note: This date will update when revisions are posted)

1. Introduction

Moja AI, Inc. ("Moja AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call tracking and management platform, including associated software, AI services, features, websites (www.mojaai.com, www.moja-ai.com), and related services (collectively, the "Service").  

This Policy applies to information we collect through the Service from our business customers ("Customers," "you," or "your") and information processed by the Service on your behalf, which may include information about individuals who call the phone numbers you track using our Service ("Callers").

Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.  

2. Information We Collect

We collect information in the following ways:

• Information You Provide to Us: 

• Account Information: When you register for an account, we collect information such as your company name, contact name, email address, phone number, and password.
• Billing Information: We collect payment information, such as credit card details, billing address, and transaction history. This information is securely processed by our third-party payment processor. We do not store full credit card numbers on our servers.
• Communications: If you contact us directly (e.g., via email, support requests), we may receive additional information about you, such as the contents of your message and any attachments. 
  

• Information Processed on Your Behalf (Customer Data)

• As part of the Service, you submit data for processing ("Customer Data"). This includes information related to your marketing campaigns, phone numbers you provision or port, call logs, call recordings (if enabled by you), transcriptions, AI analysis results, and information about Callers provided during calls or captured by the Service (such as Caller ID information). You are responsible for ensuring you have the necessary rights and consents to collect and allow us to process this Customer Data, including any personally identifiable information or “PII” of Callers, in compliance with applicable laws (e.g., call recording consent laws, TCPA, GDPR, CCPA).

• Information Collected Automatically:
  

• Usage Data: We automatically collect information about your interactions with the Service, such as IP addresses, browser type, device information, operating system, pages visited, features used, access times, and referring website addresses.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your browsing activities, maintain user sessions, understand Service usage, and improve the Service. You can control the use of cookies at the individual browser level.   
  

3. How We Use Your Information

We use the information we collect for various purposes, including

• To provide, operate, maintain, and improve the Service.
• To process transactions and send you related information, including confirmations and invoices via third-party providers.
• To send transactional messages, provide customer support, and respond to your requests, comments, and questions.
• To send administrative or security-related emails and messages.
• To monitor and analyze trends, usage, and activities in connection with the Service for marketing or advertising purposes, analytics, and service improvement.
• To develop new products, services, features, and functionality.
• To investigate and prevent fraudulent transactions, unauthorized access to the Service, and other illegal activities.
• To comply with legal obligations and enforce our Terms of Service and other agreements.
• For purposes for which we obtain your consent. 
  

We do not sell your Personal Information or Customer Data to third parties.We may use aggregated and anonymized data derived from usage and Customer Data for industry analysis, benchmarking, and improving our services, ensuring no individual or Customer can be identified.

4. How We Share Your Information

We may share the information we collect in the following circumstances: 

• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, cloud hosting (e.g., AWS, Google Cloud), data analytics, customer support tools, and communication services. These providers are authorized to use your information only as necessary to provide services to us and are obligated to protect your information. Moja AI will make a list of third-party vendors available upon request.
• To Comply with Laws: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (a) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) enforce our agreements with you; (c) investigate and defend ourselves against any third-party claims or allegations; or (d) protect the security or integrity of our Service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have.
• With Your Consent: We may share information with third parties when we have your explicit consent to do so. 
  

We require third parties acting on our behalf to process data in accordance with applicable data protection laws and our instructions.

5. Data Security

We implement and maintain reasonable administrative, physical, and technical security safeguards designed to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We are committed to achieving and maintaining security standards consistent with SOC 2 compliance.

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your account credentials.   

6. Data Retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

We retain Customer Data according to the terms of our Agreement with you or as required by applicable law. Specific retention periods for different types of data may vary.  

7. Your Privacy Choices and Rights

• Account Information: You may update or correct your account information at any time by logging into your account settings.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us. You may still receive transactional or administrative messages related to the Service.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
• Access and Deletion Rights (Subject to Applicable Law): Depending on your location and applicable laws (such as CCPA for California residents), you may have certain rights regarding your Personal Information, such as the right to request access, correction, or deletion. Business contacts seeking to exercise these rights should contact us. Requests related to Personal Information contained within Customer Data (e.g., Caller information) should typically be directed to the Moja AI Customer who controls that data. We will assist our Customers in responding to such requests as required by law and our agreements.  

8. Children's Privacy

Our Service is not directed to individuals under the age of 16 (or 13, depending on the jurisdiction). We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information.  

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United States, and our third-party service providers operate around the world. We take appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy  

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Effective Date" at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Moja AI, Inc. Attn: Legal Department Email: [email protected] Address: 16928 Lancaster Highway, Ste 109, Charlotte, NC 28277